People

Most workers today would agree that org charts cannot even remotely describe the reality of working life. Hierarchy works for setting up corporate contracts and paying taxes. Over-emphasis on formal structures reduces effectiveness and inhibits innovation. There are alternate structures.

Your CxO can’t do everything themselves. There is so much noise in the world. They need someone to help manage strategy and innovation and to improve the signal-to-noise ratio. A Chief of Staff works alongside their Exec as a force multiplier.

A Servant leader shares power, puts employees first and helps people develop and perform as highly as possible. Servant leadership inverts the norm, and makes the teams nearest the customer the priority. Digital transformation requires leadership; servant leadership accelerates customer-centricity.