People

Your people are your organisation, and they respond to the environment you provide. These articles discuss different ways of maintaining a happy, productive and motivated workforce.

How do I know that my organisation is creating customer value?

How do I know that my organisation is creating customer value?

All organisational activity should be about generating value for our customers. But few people are able to define ‘value’ as something that’s actually meaningful in the context of an initiative or a customer.

Agile must extend beyond IT

Agile must extend beyond IT

When challengers start to deliver value to your clients, IT are often given the digital transformation brief. But while those outside IT may see their role as merely looking on from afar and tolerating the noise, much greater benefit arises when the rest of the value chain works in the same manner.

A Product-Aware Organisational Structure

A Product-Aware Organisational Structure

We believe that time-honoured organisational structures and funding methods are no longer relevant. In order to create a customer-centric business it's time to pivot the organisation and place Enterprise Architecture, Product Management and Engineering at the heart of the company.

Organisational culture: shifting gears to accelerate change

Organisational culture: shifting gears to accelerate change

Organisations must pivot to respond to significant trading uncertainty. Their ability to pivot may be compromised by a lack of readiness in the change team and unhelpful behaviours amongst the staff. We discuss what must change.

The Three Laws

The Three Laws

Building a customer-centric digital organisation that is focused on delivering value to your customers needs new and agile ways of working. Let's explore the Three Laws.

The Law of the Small Team

The Law of the Small Team

Small teams are essential to create a customer-centric company. With self-organising leadership and alignment to the overall product roadmap, they are given the autonomy to decide what to build, how to build it, and how to work together while building it.

The Law of the Network

The Law of the Network

Work flows smoothly and continuously. Instead of major programmes of work requiring significant capital investment, we move the whole company to an agile way of working where we continually respond to customer needs, and deliver increasing customer value.

An Individual's Guide to Working Remotely

An Individual's Guide to Working Remotely

Working at home all of the time is a lot different from staying in one day to receive a delivery. It requires some behavioural shifts, but once you realise what needs to change, you'll feel more confident.