Operational Performance

As soon as each new or revised operational capability comes online, then the senior leadership team will need the right level of support to ensure that daily operations are capable of, and actually are, moving the company towards its customer-centric value-adding new focus.

Staff Engagement Nirvana

Staff Engagement Nirvana

True staff engagement is hard, and even harder when your people work on the front line and don't see an office computer for most of the day. Engagement needs trust in the message, for people to feedback, discuss and debate; to feel connected, as though they are the organisation, not just part of it.

Complicated, complex and chaotic

Complicated, complex and chaotic

We live in an uncertain world and often lack alignment or agreement on matters. As staff become empowered to self-direct and make decisions, Leaders can take comfort that their staff have some guidance on an appropriate decision-making approach relevant to the complexity of the situation.

Do you have enough fun in your business?

Do you have enough fun in your business?

Having fun in your business increases motivation, helps you to provide great customer service, attract and retain talented employees, and ultimately will increase your profits. Business is a serious endeavour, but here are eight ideas for having more fun, and making more money too.

Root Cause Analysis

Root Cause Analysis

Root cause analysis is the discipline of investigating the underlying reason why problems occur so that an appropriate solution may be found. Responding to challenges as they occur is important, but it is good management practice, and cost-beneficial, to ask why they happen and proactively resolve.

The truth about Agile

The truth about Agile

Agility is about leadership. Agile practice in the technology world has become purely following the method, rather than acceptance of the spirit, intention and principles, where its true value becomes evident. We discuss a number of success principles, to address the engineering waste we now see.

Air Traffic Control, Lighthouses and Digital Transformation

Air Traffic Control, Lighthouses and Digital Transformation

Execs need to know that money spent on the cross-functional internal value chain results in incremental value being recognised and bought by the customer. But so often governance and controls get in the way. You will need a light-touch delivery assurance approach to give that confidence.

How to be a Citizen Data Scientist

How to be a Citizen Data Scientist

Data is an asset that organisations have not learned how to exploit. Citizen Data Science empowers your teams to use analytics to solve problems and achieve measurable commercial outcomes. We look at some of the opportunities for team members to use relatively simple tools to assist decision making.

Risk Led Leadership

Risk Led Leadership

Leading your company – setting your objectives, making commitments, and managing your organisation's performance whilst being aware of the threats and opportunities that affect these outcomes is risk-led leadership. We explain our PACED approach to move into an uncertain future with confidence.